1, "Products listed under pre-sale are subject to the specified delivery time as mentioned on their respective product detail pages. Please note that unforeseen circumstances such as natural disasters, pandemics, or factory shutdowns may lead to delays in the delivery process. In such cases, we will promptly notify you via your order email, providing an update on the situation and outlining any compensation plans that may apply. 

2,Should you require a refund due to the delayed delivery, we will process it as soon as possible, ensuring that you are duly refunded for any inconvenience caused. If you are unable to locate relevant delivery information regarding your order, please do not hesitate to reach out to our customer service team at Our dedicated team will promptly verify the delivery status and provide you with a detailed update, addressing any concerns you may have."

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